We operate a 7 -day return policy, which means you have 7 days after picking up your item to request a return.

Eligibility requirements

To be eligible for a return, the item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging . Proof of purchase (receipt) is also required.

How to make a return

Returns must be made in person at our center.
Please contact us at the following address:
coordination@centredartargenteuil.com
to obtain a return authorization and arrange a time to visit in person.

Returns by mail are not accepted.

Damages or errors

Please inspect your order upon pickup. If an item is damaged, defective, or incorrect , please contact us promptly so we can assess the situation and find a solution.

Exchanges

The fastest way to get another item is to return the original item to us (in person) and make a new separate purchase .

Refunds

Once the return is received and inspected, we will notify you of its approval.
If approved, the refund will be issued to the original payment method within 10 business days .

Please note that processing times by your banking institution may vary.
If more than 15 business days have passed since approval, write to us at:
coordination@centredartargenteuil.com